Senior Manager
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Leads a team of supervisors in day-to-day functions, including directing, planning, supervising
and evaluating the work of assigned sta. Coordinates work flow to achieve the volume encouraged
to meet operational requirements.
Plan and lead the execution of employee engagement, rewards, and recognition to help drive
performance and mitigate attrition.
Develops sta by assessing Leadership proficiencies and promote training and career planning;
coaches employees for career development. Provides input into hiring decisions.
Monitors performance of the cluster according to established standards. Provides performance
feedback on Supervisors and Associates. Prepares fair, accurate and detailed performance
reviews. Accountable for meeting business goals. Coordinates with other units to ensure an
alignment of processes to minimize revenue loss.
Develops relationships and communicates issues of importance within the department and/or
business unit.
Recognizes and recommends operational improvement. Promotes and maintains the accuracy
and quality of services, deliverables, and content and direct process improvement projects.
Uses appropriate tools to manage conflict; responds to operational issues within defined areas
of responsibility while handling special projects.
Monitors and ensures compliance with department, business unit, and regulatory agency
standards and practices.
Identifies internal and external resources to achieve established business goals within specified
parameters; manages expenses in compliance with financial practices and standards.
Performs other duties that may be assigned from time to time.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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