Senior manager

Responsibilities

• Lead and manage India commercial operations team members, including hiring, training, coaching, and performance evaluation.
• Plan and monitor the day-to-day execution of numerous Sales Enablement processes, consistently assess all processes for potential optimization paths, and resolve any issues that affect delivery.
• Direct and oversee the administration of the firm's global sales performance incentive programs, including intricate tracking and quantification of thousands of client engagements and associated status updates to award recipients.
• Direct and oversee the administration of various sales commissions programs, including coordination with the finance team to ensure accuracy and timeliness of payments to sales team members.
• Influence and leverage global sales performance and revenue credit reporting via the firm's Salesforce CRM and Microsoft Dynamics ERP systems, including custom reporting based on the specific needs of client service stakeholders.
• Coordinate a mission critical and time-sensitive process relating to annual revenue credit measurement and publishing of performance reports in partnership with the firm's compensation team and other key contributors.
• Drive and expand various evergreen sales enablement initiatives, including general Salesforce CRM onboard training and client data analysis that correlates Salesforce conversion value to Dynamics revenue.
• Collaborate with client service stakeholders to define and measure progress against commercial goals and KPIs, and continually develop new reports and dashboards clearly evidencing commercial performance and trends.
• Support the firm's strategic account program with analysis and insights based on comprehensive sales activity measurement.
• Ensure team compliance with Genpact standards, regulations, and ethics.
• Scope and recommend new platforms, tools, reporting avenues, and commercial initiatives to drive efficiencies and increase the team's value.