Senior Manager

Genpact

5 - 10 years

Mumbai

Posted: 18/06/2025

Job Description

Responsibilities

:
Lead and manage India commercial operations team members, including hiring, training, coaching, and performance evaluation.
Plan and monitor the day-to-day execution of numerous Commercial Operations processes, consistently assess all processes for potential optimization paths, and resolve any issues that affect delivery.
Direct and oversee the administration of the firms global cross-referral award program, including intricate tracking and quantification of thousands of client engagements and associated status updates to award recipients.
Direct and oversee the administration of various sales commissions programs, including coordination with the finance team to ensure accuracy and timeliness of payments to sales team members.
Influence and leverage global sales performance and revenue credit reporting via the firms Salesforce CRM and Microsoft Dynamics ERP systems, including custom reporting based on the specific needs of client service stakeholders.
Experience in firm-wide reward or sales incentive programs.
Salesforce functional skills (particularly the ability to suggest enhancements for opportunities)
Coordinate a mission critical and time-sensitive process relating to annual revenue credit measurement and publish performance reports in partnership with the firms compensation team and other key contributors.
Drive and expand various evergreen sales enablement initiatives, including general Salesforce CRM onboard training and client data analysis that correlates Salesforce conversion value to Dynamics revenue.
Collaborate with client service stakeholders to define and measure progress against commercial goals and KPIs and continually develop new reports and dashboards clearly evidencing commercial performance and trends.
Support the firms strategic account program with analysis and insights based on comprehensive sales activity measurement.
Ensure team compliance with clients standards, regulations, and ethics.
Scale team as appropriate through targeted recruiting efforts and adjust alignment of responsibilities based on the needs of the business.
Scope and recommend new platforms, tools, reporting avenues, and commercial initiatives to drive efficiencies and increase the teams value.

Minimum Qualifications

15+ years of experience in Sales Operations with minimum of 8 years in management roles.
Significant experience managing commercially focused teams in multinational corporations and/or professional services firms. Experience leading teams working 24/5 is an advantage.
Exceptional team management, project management, and time management skills.
Superior presentation and written communication ability with an emphasis on business writing.
Proven track record of inspiring team innovation across multiple areas of responsibility.
Proven track record of adopting Lean and/or Six Sigma methodologies to drive process improvement and increase efficiency.
Substantial Salesforce experience particularly on Sales Cloud.
Knowledge of automation tools particularly on Salesforce to streamline operations.
Acute understanding of process improvement methodologies to enhance efficiency and productivity.
Advanced Microsoft Excel and PowerPoint skills are strongly preferred.
Advanced Power BI or equivalent reporting experience is an advantage.
Bachelors degree (Masters desirable) in English, Business, Management, or equivalent field.
Work hours must overlap with U.S. Eastern Time. Standard team hours are 2:00-11:00 IST.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.