Senior Manager | F&A Operate: All | Pune | Finance Transformation

Responsible for overseeing collections activities for North America and Canada customersEstablish goals & metrics of the process and drive, co-ordinate team to meet and exceed themAccountable to drive results to enhance business performanceResource forecasting basis volume projection and availability of current resourcesDrive internal audits and propose improvements relevant to Cash and Collection value streamManage risks and controls; promote a culture of transparency Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivityEstablish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issuesSupport continuous improvement, including processes, systems, targeted to improve cash & collection efficienciesReview team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied & un-identified cashDrive cash calls on regular intervals towards closure of all open issuesDrive past due reduction and reduce DSO to help business meet their goalsBe proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk1.People ManagementResponsible for team performancePlan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactivelyDevelop, and train team members to ensure a positive, open, and flexible work environmentManage and motivate team members to have abetter rate of retentionShould guide and coach team members to help them achieve their short-term and long-term goalsEnsure all published reports are correct and errorless Develop a specific management culture for shared services aiming efficient service delivery Conduct regular team meetings, share cash and collection goals, and provide feedback on teams performance. Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback2.End-to-End Process ImprovementsEnsure adherence to internal and external guidelines as well as to a standardized process landscapeContribute ideas and actions towards the continuous improvement of processes within area of influenceInitiate and support process improvement initiatives and related projects3.Relationship ManagementRespond stakeholders on a timely mannerMaintain a positive cross functional relationship with other teams of OTCShould be apart of the extended leadership team of PBU CFO