Senior Manager Ecommerce
Indian Silk House Agencies
5 - 10 years
Kolkata
Posted: 12/02/2026
Job Description
We are a well-established ethnic fashion brand with a strong offline retail presence and a rapidly growing e-commerce platform. Our product range includes sarees, jewellery, kidswear, and other ethnic products, catering to customers across India and international markets.
Role Overview
The Senior Manager E-commerce will own the growth and performance of our online business. This role will lead strategy and execution across marketplaces and B2C platforms, ensuring strong revenue growth, operational excellence, and a superior customer experience.
Key Responsibilities
- Drive overall e-commerce growth and online revenue performance
- Manage day-to-day operations across D2C website and marketplace platforms
- Own product merchandising, pricing strategy, promotions, and inventory planning
- Plan and execute seasonal launches, festive campaigns, and high-impact sales events
- Monitor and optimize key metrics including sales, conversion, AOV, and retention
- Ensure a seamless end-to-end customer journey and post-sales experience
- Collaborate closely with warehouse, logistics, marketing, tech, and CRM teams
- Reduce returns, cancellations, and fulfillment-related issues
- Build, lead, and mentor a high-performing e-commerce and customer support team
- Present actionable insights and performance reports to leadership
Requirements
- Proven experience in managing and scaling e-commerce businesses
- Strong exposure to marketplaces and/or D2C platforms
- Deep understanding of merchandising, pricing, promotions, and catalog management
- Data-driven mindset with strong analytical and problem-solving skills
- Ability to lead teams and manage multiple stakeholders effectively
- Strong communication skills with a customer-first approach
- Comfortable working in a fast-paced, growth-oriented environment
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