Senior Manager - Digital Business Group

integration.

· Channel Partner Development: Identify and pursue new digital insurance broker

partnerships.

· Understanding Digital Partner Requirements: Collaborate with internal

stakeholders to ascertain partners’ needs and focus on Channel-centric API

development.

· Competitor Benchmarking: Analyze partners journeys on competing platforms

and implement best practices to enhance user experience.

· User Acceptance Testing (UAT) and Integration: Facilitate system integration,

oversee UAT, and ensure testing is completed within established timelines.

· Stakeholder Engagement: Provide comprehensive support to both internal and

external stakeholders, ensuring smooth business operations.

· Gap Analysis:

- Address and resolve any partner escalations in a timely manner.

- Identify process gaps and implement permanent digital solutions.

- Innovate and develop new processes and systems aimed at automating

and digitizing business operations.

· Reporting and MIS: Generate reports and monitor business metrics to ensure

performance visibility.

· Budget & profitability: Achieve the Budgeted target for GWP and MCOR keeping

business within profitability matrix.