Senior Manager

Job Description: Senior Manager Domain & Consulting

Role Overview

We are seeking an experienced CA/CMA professional to lead GST compliance, litigation, and advisory functions within a product-led GST SaaS / ASP organization. The role is accountable for regulatory correctness, delivery governance, and client confidence, while operating at scale across a technology-enabled compliance platform.

The incumbent will function as the GST authority for assigned clients and portfolios, ensuring compliant outcomes, defensible positions, and timely resolution of GST matters.

Key Responsibilities

GST Compliance Ownership

• Own end-to-end GST compliance delivery including return filings, reconciliations, audits, and periodic reviews across multiple clients.
• Ensure accurate interpretation and application of GST law within platform-driven workflows and outputs.
• Monitor compliance calendars and drive on-time, zero-defect delivery aligned with statutory deadlines.

Litigation & Regulatory Representation

• Manage GST litigations, notices, assessments and audits.
• Draft, review, and strategize responses to notices, appeals, and representations before tax authorities.
• Provide litigation-led advisory to mitigate exposure and strengthen client defence positions.

Team & Delivery Management

• Manage GST compliance and advisory teams, ensuring workload planning, quality control, and adherence to delivery timelines.
• Drive accountability and productivity in a high-volume, deadline-sensitive environment.
• Ensure consistent GST interpretations and standardized delivery practices across the team.

Client Interaction

• Serve as the primary GST interaction point for clients.
• Manage senior-level client interactions, expectation setting, and issue resolution.
• Maintain high client satisfaction through structured communication and outcome ownership.

Client Portfolio Expansion

• Support expansion of the existing client base through advisory-led engagement and confidence in GST delivery.
• Identify opportunities for deepening GST scope across compliance, litigation support, and advisory services.

Key Requirements

• Qualified CA / CMA with 8+ years of experience in GST compliance, litigation, and advisory
• Experience working in or with GST SaaS / ASP / technology-enabled compliance environments
• Strong command over GST law, procedures, and practical application
• Proven experience in team leadership and deadline-driven delivery
• Strong client-facing capabilities, including handling escalations and complex discussions
• Ability to operate at scale without dilution of compliance rigor