Senior Manager, Customer Success II

•8+ years of validated experience, with strong sales/relationship management/account management experience, in the IT Industry

•Significant experience in successfully pursuing and closing large enterprise level deals while successfully navigating complex sales cycle activities

•Excellent verbal and written communication skills, presentation, and negotiation skills, with the ability to influence stakeholders at senior and mid-management levels

•Successful track record of pursuing revenue targets and consistently achieving or exceeding them

•Excellent collaboration skills, with the ability to build trusting internal and external relationships

•Strong Business acumen and familiarity of Information Technology systems.

•Knowledge of cloud computing and Automotive Connected car experience is desirable. The candidate should have the ability to lead client conversations in connected mobility area.

•Experience of working with Japanese clients. Experience of working with clients in other global markets (India, US, Europe, APAC) would be nice to have.

•Deep knowledge of the automobile industry, customers, dealers, and supply base.

•Deep understanding of the Connected Vehicle Ecosystem and emerging technologies like EV (Electric Vehicle), Autonomous vehicles and a deep understanding of remote diagnostics and service tools. cloud computing and Automotive Connected car experience is desirable. 

•Passionate about customer satisfaction and ability to work independently when needed

•Passionate problem solver and can focus attention on technical details (take complex problems and break them down into components).