Senior Manager - Customer Experience Management

HDFC ERGO

3 - 13 years

Delhi

Posted: 25/06/2025

Job Description

Key Roles & Responsibilities

Scrutiny of Motor OD claims prior to final repudiation

Scrutiny of Motor PA Claims prior to final repudiation

Maintaining of TAT

Regular Trainings of Motor product and OD claims process to team

Regular updation of change in Motor OD Claims process to team Key Requirements–Education & Certification

Candidates from Automobile/ Mechanical engineering would be preferred. Key Requirements – Experience & Skills

12-15 years’ experience in insurance industry handling motor technical claims.

Candidate with workshop technical experience or surveyor assessment methodology along with

insurance preferred

Candidates with exposure in Insurance Companies handling motor claims assessment, survey, scrutiny & audit preferred

About Company

HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.

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