Senior Manager - Customer Experience Management
HDFC ERGO
3 - 13 years
Delhi
Posted: 25/06/2025
Job Description
Key Roles & Responsibilities
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Scrutiny of Motor OD claims prior to final repudiation
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Scrutiny of Motor PA Claims prior to final repudiation
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Maintaining of TAT
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Regular Trainings of Motor product and OD claims process to team
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Regular updation of change in Motor OD Claims process to team Key Requirements–Education & Certification
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Candidates from Automobile/ Mechanical engineering would be preferred. Key Requirements – Experience & Skills
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12-15 years’ experience in insurance industry handling motor technical claims.
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Candidate with workshop technical experience or surveyor assessment methodology along with
insurance preferred
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Candidates with exposure in Insurance Companies handling motor claims assessment, survey, scrutiny & audit preferred
About Company
HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.
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