Senior Manager - Culture & Change Management

Objective-

To drive a cohesive and inclusive organizational culture, enhance employee engagement, and lead strategic internal communication initiatives that support change management and business transformation.

Key Responsibilities:

1. Culture Strategy & Alignment

• Develop and implement culture-building initiatives that reflect the companys mission, values, and strategic goals.
• Collaborate with cross-functional teams to embed cultural values into recruitment, onboarding, performance management, and recognition programs.
• Conduct regular culture assessments, pulse surveys, and feedback sessions to monitor cultural health and identify areas for improvement.
• Organize and lead cultural events, campaigns, and storytelling initiatives that celebrate diversity, inclusion, and employee contributions.

2. Change Communication Strategy

• Design communication plans that support organizational updates
• Create clear, empathetic, and engaging content for internal channels such as emails, workplace and town halls.
• Partner with HRBPs to tailor communication strategies for different employee groups and ensure consistent messaging.
• Monitor employee sentiment and feedback during change initiatives and adjust communication approaches accordingly.

3. Employee Engagement & Experience

• Design initiatives that enhance employee engagement, morale, and connection to the companys value.
• Facilitate two-way communication channels to encourage employee voice and feedback.
• Support leadership in delivering transparent and inspiring messages that build trust and alignment. (CEO and CXO desk)
• Track engagement metrics and provide actionable insights to leadership for continuous improvement.

4. Stakeholder Collaboration

• Work closely Group Internal Communications, and other departments like PR to ensure alignment of messaging and cultural goals.
• Support cross-functional teams in managing change-related communication and employee readiness.

Qualifications:

• Graduate or postgraduate degree from a recognized university
• Minimum 8+ years of experience in internal communications, employee engagement, or Organisation development.
• Excellent communication skills, strong writing, storytelling, and interpersonal communication skills.
• Ability to influence and collaborate across all levels of the organization.

Preferred Skills:

• Familiarity with aviation industry dynamics and operational environments.
• Certification in change management or organizational development (e.g., Prosci, Kotter).
• Experience with employee engagement platforms, intranet tools, and communication analytics.
• Creative mindset with a passion for building inclusive and high-performing cultures.