Job Description:
This is an L3 role for CyberArk operations management and reports to IAM operation lead and is responsible for the maintenance and expansion of the privileged access program globally. The candidate is responsible for managing the day-to-day operations and strategic planning of CyberArk’s Privileged Access Management (PAM) solutions. This role involves ensuring the secure management of privileged accounts, access controls, and compliance with industry regulations and standards. The CyberArk Manager will lead a team of security professionals, collaborate with other IT departments, and work with vendors to implement and maintain PAM solutions.They provide end to end solutions combining process and technology to ensure risks posed by privileged identity are kept to a minimum. Responsibilities include researching and analyzing customer needs; maintaining supporting documentation; contributing to projects that change the features, usability, service levels, or other aspects of the service design; testing, validation, and transitioning to new designs and supporting integration and operations; lead minor and major upgrades of the CyberArk platform, while maintaining CyberArk supportability; readily available to assist in cases of any unexpected CyberArk outages.
| Department Description | Cognizant Corporate Security, a key organization within Cognizant Technologies, is chartered with managing and directing the global enterprise physical and logical security programs. The Corporate Security organization is responsible for the oversight and coordination of security efforts across the company, including information technology, human resources, communications, legal, facilities management and other groups, and is responsible for identifying security initiatives and standards. Corporate Security drives security compliance and serves as the key organization responsible for helping the business appropriately manage security risks. The Identity and Access Management (IAM) team is responsible for the overall Governance of the IAM Program at Cognizant. |
| Candidate attributes | · Deep expertise in CyberArk tools and technologies, including Core PAS, AAM, PTA, Conjur and other modules. • Strong understanding on CyberArk PCloud implementations • In-depth knowledge and experience on CPM/PSM connector development for custom devices and security appliances. • Proficiency in identity and access management (IAM) principles, and experience with related technologies like Active Directory, LDAP, and multifactor authentication (MFA) systems. • Strong understanding of security frameworks and standards, such as ISO 27001, NIST, GDPR, and SOX. • Familiarity with cloud environments (AWS, Azure, GCP) and integrating PAM solutions with cloud services. • Experience with Active Directory, LDAP, and other authentication systems. • 8+ years of general IT experience. • 5+ years of Identity and Access Management Experience with at least 3 years in a role focused on Privileged identity management. • Expertise in CyberArk on premise & SaaS deployments. • Experience designing end to end programs for privileged identity management. • Experience in designing IAM integrations with Cloud providers. • Proven track record of delivering objectives on time and within budget. • Proven problem solving and organizational skills. • Excellent communication and presentation skills to effectively communicate information to senior leaders, stakeholders and to all levels within the organization. • Self-motivated, enthusiastic, detail oriented, multi-tasking, and adaptable • Ability to provide 25% coverage in US time zones. • Undergraduate degree required in business, math, computer science, engineering, or related discipline with an information technology focus (preferred). |
| Other Requirements (Certification, etc.) | • 3 or more years of full time CyberArk engineering/operations experience. • 3 or more years of Windows Server and/or Enterprise Unix Administration support experience. • CyberArk Certified Delivery Engineer (CDE) (or) CyberArk Guardian • Certified Information Systems Security Professional (CISSP) • Certified Information Security Manager (CISM) |
| Detailed Role & Responsibilities | • Provide Level 3 technical support. • Lead minor and major upgrades of the CyberArk platform, while maintaining CyberArk supportability. • Readily available to assist in cases of any unexpected CyberArk outages. • Ensure complete technical and business requirements are gathered and use cases developed based upon those. • Evaluate new and evolving technologies to ensure the privileged identity program continues to meet our customer and regulatory requirements as well as emerging threats. • Build baselines to cloud technologies to ensure new projects meet base security requirements. • Provide detailed monthly reporting and metrics to ensure a continuous improvement process for the IAM Program. • Drive troubleshooting efforts with the IAM Support team. • Ensure all documentation is kept up to date and reviewed on a yearly basis. • Works with Engineering teams to ensure technical designs are implemented as planned • Manage CyberArk Solutions: Oversee the configuration, administration, and maintenance of CyberArk’s PAM solutions to ensure the security of privileged accounts and access controls. • Team Leadership: Lead and mentor a team of CyberArk administrators and security professionals, providing guidance and support in the implementation and management of PAM solutions. • Policy and Compliance Management: Develop, implement, and enforce policies, procedures, and standards to ensure compliance with industry regulations and best practices related to privileged access management. • Incident Response: Lead the investigation and resolution of security incidents related to privileged access, including conducting root cause analysis, and implementing corrective actions. • Collaboration: Work closely with IT, security, and compliance teams to integrate CyberArk solutions with existing systems and ensure alignment with the organization’s security policies. • Vendor Management: Liaise with CyberArk and other vendors for support, updates, and upgrades of PAM solutions. • Training and Awareness: Develop and deliver training programs for IT staff and end-users on the secure use and management of privileged accounts. • Reporting and Documentation: Maintain accurate records of PAM activities, generate reports on access controls, and provide regular updates to senior management on the status of PAM initiatives. • Continuous Improvement: Identify and implement improvements to CyberArk solutions to enhance security, efficiency, and user experience. |