Senior Manager Client Servicing

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for key clients and maintain strong long-term relationships.
• Understand client objectives, brand guidelines, and marketing goals to deliver impactful event solutions.
• Lead client meetings, presentations, and project discussions.
• Anticipate client needs and proactively recommend ideas, solutions, and improvements.

2. Project & Event Management

• Oversee end-to-end planning and execution of events, conferences, launches, and experiential campaigns.
• Coordinate with internal teams including creative, production, operations, and vendors to ensure seamless delivery.
• Develop project timelines, work plans, and execution schedules.
• Ensure events are delivered on time, within scope, and within budget.

3. Strategy & Concept Development

• Work closely with the creative and strategy teams to develop event concepts and proposals aligned with client objectives.
• Contribute to brainstorming and ideation for pitches and new projects.
• Ensure the final concept and execution reflect the clients brand identity and messaging.

4. Budgeting & Financial Management

• Prepare and manage event budgets and cost estimates.
• Monitor project profitability and ensure financial discipline.
• Manage client approvals, quotations, invoicing, and cost reconciliation.

5. Vendor & Production Coordination

• Ensure quality control of deliverables and production outputs.
• Oversee event set-ups and execution at the venue when required.

6. Team Leadership & Coordination

• Guide and mentor junior client servicing team members.
• Allocate projects and ensure effective collaboration between departments.
• Maintain clear internal communication to ensure smooth project flow.

7. Business Development Support

• Identify opportunities to grow existing accounts and increase revenue.
• Support new business pitches, proposals, and presentations.
• Build relationships with potential clients and partners.

Key Skills & Competencies

• Strong client relationship and stakeholder management
• Excellent communication and presentation skills
• Ability to manage multiple projects simultaneously
• Strong budgeting and negotiation skills
• Problem-solving mindset and ability to handle high-pressure event environments
• Strong coordination and organizational abilities
• Understanding of event production and experiential marketing

Experience & Qualifications

• 812 years of experience in event management, experiential marketing, or brand activations
• Proven experience managing corporate events, large-scale events and key client accounts
• Bachelors degree in Marketing, Communications, Event Management, or related field (preferred)