Senior Manager - Application Development [T500-22948]

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (Position Summary):

The Senior Manager, Application Development is accountable for managing multiple development projects, development groups, and application support functions for a major line of business. This role applies professional expertise to oversee the development, testing, and implementation of organization-wide systems, while leading, motivating, and developing staff to maximize their individual contributions and team effectiveness. The Senior Manager ensures best practice development techniques in alignment with CIBC technology standards and collaborates with business partners to deliver application programs that promote business improvement.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (Responsibilities):

Operational Excellence & Technology Management:

• Oversee the development, testing, and implementation of organization-wide systems to ensure alignment with CIBC technology standards.
• Monitor service levels, analyze operating environments, and implement corrective actions to improve quality and efficiency.
• Manage technology platforms, including support, enhancements, and maintaining currency of software and hardware versions.

People Management:

• Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
• Create a positive work environment and be an effective role model by championing CIBCs mission, vision, and values.
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.
• Lead and coach a high-performing team, maximizing contributions and fostering professional growth.

Relationship Management:

• Work closely with clients and business partners to develop, test, and implement application programs, advising application owners on technology possibilities and requirements.
• Establish and maintain effective cross-functional relationships to coordinate project deliverables and resolve business issues.

Resource & Change Management:

• Manage resource time, availability, and monthly allocations / project charges.
• Coordinate and manage troubleshooting sessions for production incidents, including ServiceNow change and incident management.
• Prioritize work effectively and manage the teams deliverables to meet project and business objectives.

Knowledge Acquisition:

• Quickly gain understanding of various TechOps support groups and functions to ensure effective team integration and support.

Experience: 10+ years of experience

Who You Are (Skills / Qualifications):

Must Have Skills:

• Degree or diploma in Computer Science, Business, or a related field.
• 5-8 years experience leading a team of developers, with hands-on expertise in software design using SDLC principles.
• Knowledge of technology platform management, application development, and support functions.
• Understanding of Cyber Security solutions is an asset.
• Familiarity with Agile methodology and experience working in a Scrum team is preferred.
• Strong leadership, coaching, and people development abilities.
• Excellent communication, relationship management, and negotiation skills.
• Ability to analyze service levels and operating environments, and recommend effective solutions.
• Proficient in change and incident management, including ServiceNow.
• Effective work prioritization and team deliverable management.
• Bold, authentic leadership style with a commitment to CIBCs values of trust, teamwork, and accountability.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwid.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.