Senior Manager - Administration

Job Description: Senior Manager Administration

Location: Noida

1. Role Objective

The Senior Manager Administration will lead end-to-end administration, workplace operations, and facilities management for the Noida site. The role focuses on creating a modern, safe, efficient, and high-quality workplace experience that enables employee productivity and enhances overall employee satisfaction.

2. Key Responsibilities

A. Administration & Facilities Management

• Oversee day-to-day administration across the office, production areas, and common facilities.
• Ensure smooth functioning of housekeeping, security, pantry, transport, and front-office operations.
• Manage space planning, seating allocation, and efficient utilization of workspaces.
• Lead infrastructure upkeep: electrical systems, HVAC, DG, UPS, CCTV, fire safety, and access control.

B. Employee Experience & Workplace Initiatives (New Focus Area)

• Design and implement Employee Experience (EX) programs that uplift comfort, engagement, and well-being.
• Introduce smart workplace solutions (digital access systems, helpdesk ticketing, self-service apps).
• Develop Great Workplace Experience standards including cleanliness scorecards, ambience audits, and service SLAs.
• Lead Workplace Aesthetics Enhancements : collaborative spaces, meeting room redesign, greenery/biophilic elements.
• Create employee convenience services such as concierge support, on-site wellness services, transportation improvements, ergonomic assessments, and cafeteria upgrades.
• Partner with HR to improve onboarding experience through welcome kits, guided facility orientation, and workspace readiness.
• Conduct Employee Experience Surveys for workplace services and implement quarterly action plans.
• Introduce sustainability initiatives : energy control, waste reduction, green office programs, and water efficiency projects.

C. Vendor & Contract Management

• Manage all key vendors for security, housekeeping, cafeteria, facility management, and maintenance.
• Ensure SLA/KPI governance, performance reviews, and effective issue resolution.
• Drive cost optimization while ensuring service quality and employee comfort.

D. Compliance, Safety & Statutory Adherence

• Ensure adherence to local regulations, building bylaws, statutory permits, and safety standards.
• Lead Fire Safety & EHS programs, including audits, safety drills, and risk assessments.
• Maintain documentation for compliance, health & safety requirements.

E. Workplace Support Services

• Oversee cafeteria operations and quality controls.
• Manage transport operations, route planning, and safety of employees.
• Drive visitor management, travel support, front desk operations, and event logistics.

F. Budgeting & Cost Control

• Prepare and manage yearly admin budgets, monitor consumption, and optimize costs.
• Ensure strict validation of invoices, vendor billing accuracy, and monthly variance reporting.

G. Team Leadership & Governance

• Lead and motivate the Admin & Facility Operations team.
• Implement SOPs, checklists, performance dashboards, and governance frameworks.
• Ensure timely reporting of admin metrics, cost trackers, and facility health reports.

H. Business Continuity & Crisis Management

• Develop and maintain Business Continuity Plans (BCP) for site operations.
• Coordinate emergency preparedness, evacuation planning, and crisis communication.

3. Key Skills & Competencies

• Strong knowledge of workplace operations, facility management, and compliance.
• Proven experience in employee-centric administrative programs.
• Project management skills for space expansion, renovations, and workplace upgrades.
• Excellent negotiation, vendor management, and cost-control skills.
• High stakeholder management capability and service orientation.
• Agile, solution-driven, and capable of managing high-pressure operational situations.

4. Qualifications & Experience

• Bachelors Degree; Masters in Administration / Facility Management preferable.
• 1015 years of experience in Administration & Facilities Management.
• Experience managing operations for a mid-to-large corporate or manufacturing site.
• Exposure to employee experience programs, workspace transformation, and service excellence is highly desirable.

5. Key Stakeholders

• Site Leadership Team
• HR, Finance, Security & IT Teams
• Employees & Business Heads
• External Vendors & Facility Partners

6. Success Indicators (KPIs)

• Employee Experience Score (Workplace Services)
• SLA compliance > 95%
• Zero major safety incidents
• Cost optimization targets achieved
• Smooth site operations with minimal escalations
• Successful delivery of EX improvement projects