Senior Manager - Accounts Receivable- Cash Application & Collections

Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.
Inviting applications for the role of Senior Manager - Accounts Receivable- Cash Application & Collections
We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammate
Responsibilities
Lead the Order-to-Cash Process for a global client, leading a team of employees. Responsibility spreads across Cash Applications, B2B Collections, Billing and Credit Management related sub-processes.
Handle the functions performance outcome metrics through flawless measurement of accuracy and timeliness metrics. Report-out process matrices, collated from service delivery teams, globally. Take pro-active action to detect dip in process performance and enable quick short-term and long-term solution.
Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.
Handle people issues through pro-active communication with larger teams, and ensure quick action on people related grievances to run surprise free operations.
Carry out daily and weekly interactions with client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team
Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.
Take full ownership of the process and operations handled, with transparent but flexible mentality to solve problems to the end customer, rather than just solve immediate deliverables.
Build awareness within the team on customer priorities to ensure teams are performing with full transparency and agility.
Minimum Qualifications
B.Com Graduation (MBA Finance preferred)
Meaningful experience in Order to Cash

Preferred Qualifications/ Skills
Excellent Knowledge in B2B Collections and Cash Applications
Relevant team management experience (min 40 people)
Has SAP experience in managing Cash-applications and Collections.
Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; proven ability to analyse and problem seek; ability to detail, plan, market, and execute programs.
Have previously managed client partners from different Region.
Analytics Certification or full-time MBA degree from top institute

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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