Senior Manager- Insurance Underwriting
Genpact
5 - 10 years
Bengaluru
Posted: 03/09/2024
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Job Description
Responsibilities
• Senior Manager, Underwriting for Major US and Canadian Insurance carrier
• Process and people leader with direct independent client relation and client handling
• Leadership experience of managing a team size of + 80, ability to work in an environment of multiple priorities and conflicting deadlines
• Manage FTE’s, SME, AM & Managers levels based on budget requirements & directions provided by Leadership team
• Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management
• Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency
• Good knowledge of P&C Insurance Underwriting, with team leading and client handling experience
• Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
• Leading weekly/monthly/quarterly discussions on operations with Canadian client stakeholders
• Ability to function effectively in a team environment exercising good judgment
• Provide quality control for all types of policies and endorsements generated by the business unit.
• Ensure that turnaround time and quality of documents meets Company service standards
• Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits
• Understanding of risks faced by the function and the controls in place to manage and mitigate
• Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
• Approving hiring and redeployment requests within his/her group
• Queue Management – Effectively managing and monitoring queue
• Sharing RCA on escalations received followed with good problem solving skills & attention to detail.
• Should have wing to wing knowledge of the Endorsement, Submission Intake, Issuance
• Support Knowledge transfer at the time of process transition from the business site
• Innovate ideas to error proof the process & reduce manual interventions
• Conduct and participate in knowledge transfer sessions for new joiners in the team
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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