Senior Manager- Deployment Enablement Team

PWC

5 - 10 years

Bengaluru

Posted: 22/11/2024

Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Craft and convey clear, impactful and engaging messages that tell a holistic story.

  • Apply systems thinking to identify underlying problems and/or opportunities.

  • Validate outcomes with clients, share alternative perspectives, and act on client feedback.

  • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.

  • Deepen and evolve your expertise with a focus on staying relevant.

  • Initiate open and honest coaching conversations at all levels.

  • Make difficult decisions and take action to resolve issues hindering team effectiveness.

  • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.
  • Contribute technical knowledge in area of specialism. • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct. Preferred Knowledge/Skills:
  • Demonstrates extensive knowledge and/or a proven record of success in human resources/recruiting policies and practices, preferably within a professional services environment, including, but not limited to, the following areas: Deployment:
  • Leveraging understanding of the practice to positively influence deployment/staffing decisions with the goal of balancing workload, optimizing utilization, promoting flexibility, and providing broadbased experiences and developmental opportunities while balancing firm and client needs.
  • Making staffing decisions while considering individual development needs, career interests, and broad-based experiences utilizing analytical and presentation skills to provide key data in order to drive business decisions.
  • Understanding and implementing Diversity strategy through all staffing and deployment decisions.
  • Understanding of firm and business priorities to collaborate within the Deployment Consultant network,
  • maximizing resource sharing and enabling the delivery of the firm to our clients through Line of Service (LoS) and xLoS staffing.
  • Utilizing alternative talent pools including global workforces and third-party labor. • Leveraging Talent Link (resourcing scheduling tool) as the single source of deployment and forecasting information.
  • Leveraging tools from Onboarding teams to support assimilation of new hires and interns to the team/practice, reviewing initial client assignments and chargeability, with a heightened focus on diverse staff.
  • Implementing the firm’s deployment strategy, leveraging tools and industry leading practices developed by the Deployment CoE, and other Centers of Excellence (Coe’s) as applicable; and,
  • Leveraging the knowledge of immigration and global deployment to navigate partners and engagement teams through these protocols to enable the staffing process, including cost impact of assignment
  • Operations:
  • Managing budget and executing workforce planning, forecasting, utilization, and workload balance for the assigned team.
  • Promoting the understanding of firm economics and achieve retention, utilization, workload balance, diversity initiatives, and broad-base experience targets.
  • Serving as a trusted advisor to partners/leaders focused on accelerating the development of our people.
  • Collaborating with partners/leaders to identify issues and to develop and execute action plans across all areas of our people strategy including diversity, individual and team development, performance management, rewards and recognition, and workforce planning to address short- and long-term needs/skill gaps.
  • Establishing and leveraging relationships with Talent Consultants (Human Capital counterpart) to positively impact our people experience.
  • Formulating succession plan development and implementation with Talent Consultant to determine support needed if appropriate in preparation for Career Roundtable (CRT - annual performance process) in balance with deployment responsibilities.
  • Understanding Human Capital metrics, sourcing, employee relations, strategies, goals and critical
  • achievement targets.
  • Liaising with Global Mobility teams to prepare for deployment of new short or long-term assignees coming to the US, repatriations back to home territories and identification of resources to supplement talent pool.
  • Collaborating with the HR Shared Services Deployment Enablement Team to identify staff for instructor roles and validating that individuals are well positioned for the opportunity.
  • Being able to independently make decisions and solve problems affecting assigned team.
  • Leveraging Talent/Deployment Senior Associates to deliver services to the team. • Coaching and development of seniors, including providing timely written and verbal feedback; and,
  • Maintaining knowledge of current and emerging human capital technology trends and experience innovating with new human capital technology tools.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Performance Management, Business Reporting, Coaching and Feedback, Communication, Conflict Resolution, Coordinating Staff, Creativity, Data Analysis, Demand Management, Development Collaboration, Embracing Change, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Optimism, Professional Courage, Project Resource Allocation {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

About Company

PricewaterhouseCoopers (PwC) is a global professional services firm providing audit, tax, and consulting services. PwC helps organizations manage financial risks, comply with regulations, and improve performance through its expertise in industries like finance, healthcare, and technology.

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