Senior Manager- Business Training & Call Quality
Genpact
5 - 10 years
Hyderabad
Posted: 3/24/2025
Job Description
Responsibilities
Drive consistency and best Practice Sharing of Standard Training Practices across all domains, verticals and LOBs
Maintain an up-to-date knowledge of all systems, products and services to up-skill the team continuously
Identify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops Leaders, including assessment methods and measurement systems entailed
Deliver training using modern training and assessment methodologies which are in keeping with company standards
Be able to manage a team of QA and trainers with the help leads
Able to execute lean six sigma projects
Excellent knowledge of quality tools, sampling methodology, correlation study, TNMs, etc
Good facilitation skills / confidence
Excellent client and internal stakeholder management
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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