Senior Manager -Business excellence

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Job Title
Senior Manager -Business excellence( Installation )

Role Overview :To Support regional  service teams Professionals in the regions towards excellence for achievement of business objectives in NE  Function through the following:

• Role Overview:
• Key Responsibilities:
• Drive the  Technical aspect of NE and Bex  and provide strategic direction for the team to achieve Margins, cost reduction,
•  Identifying NE Field  needs of the field and working with respective teams  
• Manage the monthly forecast wrt  Variation Order booking and Completions  and develop strategies to meet and exceed forecasted targets, contributing to the overall business.  
• Develop Key Account strategy – Meeting the Key account customers 
• Develop Major /Key account execution  strategy
• Develop new installation methods , tools and vendor for scaffoldless installation to improve the productivity of the field
• Work with the Transformation team (HO ) and Pilots in the field for more adoption of the App
• Work towards field purchase  analysis and strategy
• MIS / Reporting / Review with team.
• Lead Continuous Improvement projects aligned to functional areas, operating unit (OU), or operating area (OA) priorities, or KPI improvements,

On a typical day you will:

• Monitoring  Major projects execution Forecasts and Results: Keep a close eye on Risk assessment , Risk mitigation ,  to ensure no overspending and no escalation
• Ensuring  closures as per the forecast, Driving  improvement
• Continuous Improvement Initiatives: Drive continuous improvement initiatives within the NE Field , identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.
• Exercise cost optimization during order booking and mutual agreement with field and Marketing Review monitor and control field Expenses
• Review and monitor project timeline and share MIS to management 
• Discuss and project risk for completion and cost control .Review cost coverage and cash milestones along with finance. Monitor and implement cost saving opportunities 
• Support in project management plan and documentation
• Implement uniform project management practices through out field wrt bench mark
• Maintain risk register and mitigation plan as a central PMO
• Supported in collaborating the resolution of critical field purchases supporting field for crucial completions and customer escalations

What You Will Need to be Successful:

• Bachelor's degree in Engineering,  . PMP certified , Master's degree preferred.
• Proven experience in a managerial role within the elevator  industry.
• Strong leadership and team management skills, with the ability to lead and inspire a team to achieve strategic objectives.
• Expertise in New equipment Installation  business , forecasting, and margin improvement , with a track record of successful outcomes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
•  Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
• Exposure to latest trends in Customer Service, must have sound knowledge in technical, commercial aspects as well as soft skills.
• Be a subject matter expert (SME) and lead for other continuous improvement associates on the team.
• Develop action plans to address deficiencies regarding safety, and technical support
• Recommend and detail changes  coordination with Source factories -methods, process, design, and delivery
• Conduct field education training ensuring that we create and maintain a safe working environment

Apply today to join us and build what’s next!.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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