Senior manager - Trade promotions

Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.
Inviting applications for the role of Sr. Manager, in Customer Development.
Customer Development Comm Exec Role will be an integral support who will manage Business processes, tools & update systems, data governance and reporting that Customer Account Managers can easily understand and use.
This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
Responsibilities
Lead and manage the deductions management team, ensuring timely and accurate resolution of customer deductions.
Manage a team involved in identifying, analyzing, resolving, and reducing invalid deductions to improve cash flow, reduce aged receivables, and support customer satisfaction.
Drive transformation and continuous improvement initiatives to streamline deduction processes, automate workflows, and enhance reporting accuracy.
Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.
Build and maintain relationships with key customers to support effective resolution and long-term collaboration.
Serve as the escalation point for complex deduction issues and customer negotiations.
Develop and implement strategies to reduce invalid deductions and improve recovery rates.
Manage entire process Team size 40+
Manage NPS, and SLAs
Proactive and Self-motivated to follow up or chase with multiple teams for pending information
Evaluate and Update Customer system/portals with activity plans and promotions
Validate required details as per guidelines to create or amend a Promo
Regular query resolution and proactive communication/escalation
Create Promo nomination form & confirm back to CAM
Maintain daily work tracker, review and update SOP, update FMEA
Manage exceptions and follow guardrails
Maintain positive VOC from stakeholders
Create and prepare regular timely Reports, provide analytics
Achieve KPIs / SLAs contractually agreed
Deliver Operational Excellence Framework
Manage and lead calls with clients
Be proactive and ensure operations are run smoothly
Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools
Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
Identify problems/issues in day to day Operations and resolve them proactively
Highlight and escalate any issues that need attention
Coordinate and resolve issues with excellent customer service
Deliver quality customer service by researching and responding to all internal stakeholders inquiries quickly, effectively, and professionally.
Ensure positive customer VOC from stakeholders

Qualifications we seek in you!
Minimum qualifications
Any Graduate / preferably B. Com
Flexibility to work in any shift
Team leading and Management experience
MIS and/or reporting experience
Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions
Fluent in English. Proficient oral and written communication skills.
Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills
Strong analytical mindset, problem solving, organization skills, and attention to detail
Smart problem solver generate good ideas and practical solutions
Strong team player, Dependable
Able to manage their workload and ensure completion of tasks even if a stretch is required
Ability to prioritize tasks and Multitask when required
Preferred qualifications
Exposure to consumer goods industry
Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.
Proficient Visio skills and process mapping experience (Preferable)
Certification in Trade Promotions Management is an added advantage
Transitions Experience- Must have transitioned 1 or more process successfully
Proficient Visio skills and process mapping experience (Preferable)

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.