Senior Manager - PTP

What you will do 

The qualified candidate will be an integral part in the continued success and growth of the Service Department.  This position requires a high energy level with a focus toward customers and a strong desire to succeed.  Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. 

Responsible for the timely and accurate performance of the full range of tasks described below: 

• SLA Compliance 

• Customer satisfaction and responsible for CSAT scores 

• Driving CI initiatives, Productivity / Effeciency improvement & AHT reduction 

• Adherence to relevant policies and regulation. 

• Satisfactory audit rating  

• Improving of Benchmark KPIs over time 

• Responsible for team’s monthly & Yearly performance review 

• Successful implementation of projects and driving process improvements  

• Guiding & Mentoring the talent pool withtin the team, along with the improvemnet plan for below performer 

• Employee Engagemnet  

How you will do it? 

• Managing Invoice processing & payments team for all task assigned to the team 

• Familier with end to end payment process and PTP reporting 

• Ensure compliance to SOD and other compliance requirements 

• Support the team for specific transactions and solve operational escalations/ issues 

• Ensure that adequate and updated process documentation and desktop procedures exists and is used 

• Ensuring all payments exceuted on time as per the payments calander 

• Recognize and communicate potential issues to management as appropriate 

• Understand and apply procure to pay processes, policies, procedures and internal control standards 

• Support operational performance reporting activities 

• Preparation of information/data for internal/ external auditors in the various audit of the financial records 

• Maintain organized filing Storage & Security of all transaction documents & suppliers contracts 

• Ensure compliance to statutory regulations, Tax requirements, Accounting Standards 

• Ensuring Duplicate check before payment run, quality check of invoices on ramdom sampling basis 

• Ensuring all SOX controls are in place & followed by the team 

What we look for 

This is an Manager level position that requires the following experience: 

• 15+  years experience in PTP end to end process  

• B.com / BBA / MBA / M.Com  

• Fluent English (Verbal and written) 

• Self starter who is performance and quality oriented 

• Good communication skills (verbal and written) 

• Distinctive customer orientation and interact courteously with customers 

• Flexible work style and ability to work under pressure 

• Adaptable to learn new processes, concepts, and skills 

• Problem solving approach 

• Identify areas of imprvemnet & automation opportunities 

Who we are 

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.