Senior Manager - OTC

Responsibilities

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership.

The role provides an opportunity to lead initiatives providing exposure to senior stakeholders internal and external.

Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction

Champion the implementation and adoption of standard Global Processes

Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by

Assess new Laws, policies and practices, organization changes and the impact on the Global Processes and communicate such changes and impact to client

Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services

Create Transformation Road Map and deliver projects aligned with client

Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers

Design, implement, test and complete all In-Scope CI Projects

Engage and leverage lean six sigma practices and processes

Support Operations to meet key transformation objectives of client and deliver required business value, productivity

Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents

Manage client relationship and deliver transformation roadmap

Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value

Lead large teams for transformation resources to deliver

Drive Effectively LDT DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up.

Coaching and Mentoring of Black Belts and Business Analysts

Effectively apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects by executing projects himself/herself & driving BB certification.

Lead & mentor Green Belts and use of Six Sigma tools and techniques to achieve results across multiple clients.

Develop, optimize, and manage analytics models (calculators, P&L models, price models, etc) for the business objectives of the functions.

Deploy best-in- class analytics practices, models, and research methods to analyse opportunity to improve profitability and reduce margin leakage, including but not limited to:

o Customer and product portfolio segmentation

o Price leakage and elasticity

o Price/volume forecasting

o Cross- sell recommendation.

Minimum Qualifications

Certified GB

Domain expertise - OTC

Experience in driving RPA program and deploying RPA across platforms.

Extensive experience in the Record to Report domain should have led transformation across all sub-processes like Manual Journals, Fixed Asset, Reconciliation etc.

Experience in driving continuous improvement using Lean, Six Sigma Methodology.

Experience in managing client discussion and driving large transformation programs.

Experience in deploying AIML or Generative AI solution and driving analytics programs.

Project Management skills Strong Influencing skills and clarity of thought on effective project management are required.

People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders.

Delivers oral and written communications that have clarity and impact.

Creates a team environment of accountability and commitment for reaching project goals.

Must be able to work in dynamic and tight deadlines to meet the project schedule.

Exposure to business metric improvement initiatives like close optimization.

Understanding of Defining SLA/KPI and linking it to business metrics.

Experienced Process improvement and Automation expert with domain exposure in F&A.

Preferred Qualifications

Lean Six Sigma- GB certification

Exposure to AIML certification would be added advantage

Tenured experience leading transformation

Fantastic interpersonal skills communicating value/adapting communication to front line managers through CFO.

Client facing consulting experience