Senior Manager - Order Management
Genpact
5 - 10 years
Hyderabad
Posted: 9/3/2024
Job Description
Responsibilities
The resource would be part of the order management team and would be independently handling all Order processing requirements, Key Responsibilities includes:
• This role requires frequent interaction with client through telephonic and email communication
• Sound knowledge of Manufacturing Processes (Procurement, Logistics, SCM etc.)
• Stay in sync with and maintain knowledge of applicable rules, legislation, regulations and standard methodologies
• Support the Project coordinator for operational excellence and exceeding important metric targets
• Responsible for developing/managing Process Flow, SOPs and documentation
• Sales Order, Purchase Order creation in SAP
• Follow up with Vendors for timely delivery of material
• Close co-ordination with logistics/cross functional teams to resolve any issues
• Proactive planning and completion of task assigned within defined TAT and great quality
• Strong Analytical and Problem solving skills
• Train and upgrade Junior resources
• Dashboard preparation and reporting to Customers
• Capturing all exceptions
• Lead the team and own Process and its important metric end to end with full accountability
• Proactive planning and completion of task assigned within defined TAT and great quality
Minimum Qualifications
• SAP hands on working experience
• MS - Office (Excel, Word)
• Flexibility to any shift
• Strong E-mail and Customer call handling etiquettes
• Strong Oral and written Communication skills
• Manufacturing industry exposure/experience
Preferred Qualifications
• People Management
• Project Management
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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