Senior Manager - Order Management

Genpact

5 - 10 years

Hyderabad

Posted: 03/09/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

The resource would be part of the order management team and would be independently handling all Order processing requirements, Key Responsibilities includes:
• This role requires frequent interaction with client through telephonic and email communication
• Sound knowledge of Manufacturing Processes (Procurement, Logistics, SCM etc.)
• Stay in sync with and maintain knowledge of applicable rules, legislation, regulations and standard methodologies
• Support the Project coordinator for operational excellence and exceeding important metric targets
• Responsible for developing/managing Process Flow, SOPs and documentation
• Sales Order, Purchase Order creation in SAP
• Follow up with Vendors for timely delivery of material
• Close co-ordination with logistics/cross functional teams to resolve any issues
• Proactive planning and completion of task assigned within defined TAT and great quality
• Strong Analytical and Problem solving skills
• Train and upgrade Junior resources
• Dashboard preparation and reporting to Customers
• Capturing all exceptions
• Lead the team and own Process and its important metric end to end with full accountability
• Proactive planning and completion of task assigned within defined TAT and great quality

Minimum Qualifications

• SAP hands on working experience
• MS - Office (Excel, Word)
• Flexibility to any shift
• Strong E-mail and Customer call handling etiquettes
• Strong Oral and written Communication skills
• Manufacturing industry exposure/experience

Preferred Qualifications

• People Management
• Project Management

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.