Senior Manager - Life Insurance Operations
Genpact
5 - 10 years
Pune
Posted: 3/5/2025
Job Description
Responsibilities
Drive Continuous Improvement
Develop a strategy for team to reach organization goal
Communicate clear instructions to team members
Monitor team members and able to provide mentorship whenever needed
Manage the flow of day-to-day operations
Create reports to update the company on the team's progress
Rapport building with the internal & external stakeholder
Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager, where vital
Ensure that the highest possible levels of customer service are delivered at all times
Assist the Manager as and when vital to make the business run effectively and efficiently
Ensure the team serves all products to company and brand specification
Minimum Qualifications
Relevant experience in Life Policy Admin (Financial, Non-Financial, Money In & Out, Complex Changes, Illustrations) Insurance Operations
Should have worked in Team Handling/ people facing role. Proven track record for leading 40+ resources for Manager & 80+ for Senior Manager and keeping an engaged workforce
Graduation in any stream except B.Tech and Technical Graduation & Law
Insurance knowledge and ability to understand and interpret Insurance terminology
Good analytical, critical thinking, and investigative skills
Good communication skills both verbal and written for English
Proficiency with Microsoft Office, specifically Outlook E-mail, Excel, MS PowerPoint
Ability to do root-cause analysis for process gaps highlighted
Collaborative approach towards resolving the issues with partners & peers/sub-process areas
Ability to crunch data, possesses data driven & fact-based approach
Preferred Qualifications
Good analytical and problem-solving skills
Ability to communicate verbally and through emails/Phones with businesses
Proven track record to build effective working relationships with clients & internal partners
Project Management and ability to manage several priorities
Positive attitude with a focus on continuous operational improvement and an open mind to change
Highly motivated and committed
Passion for working with people
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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