Senior Manager - Lean and Quality Manager
Genpact
5 - 10 years
Jaipur
Posted: 17/12/2024
Job Description
Responsibilities
Work with operations leads, vertical leads, and clients to design, implement, and drive value-generating roadmaps or transformation roadmaps (including digital and analytics).
Collaborate with consulting teams, solutions teams, transition teams, training departments, operations teams, and practice areas to understand and deliver contractual commitments.
Identify process bottlenecks with operation and functional teams; conduct root cause analysis; implement process improvements and digital solutions across the organization.
Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach.
Conduct value stream mapping (VSM), Gemba walks, floor walks to identify process improvement opportunities.
Lead Lean Action Workouts and Kaizen events with operations teams and clients.
Create transformation roadmaps for lean initiatives, work closely with business leaders for realization.
Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients.
Conduct quality awareness sessions and lean training within the organization.
Initiate projects that improve end-to-end processes; set up measurement systems delivering business impact.
Build a culture of process excellence; drive productivity through process improvement projects aligned with business initiatives.
Support transition teams in volume analysis; baseline metrics; set targets for new processes.
Drive standardization of global best practices within the organization.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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