Senior Manager - Invoice to Cash

Responsibilities

Manage and own the end-to-end OTC process with minimum supervision.
Maintain strong customer relations & business acumen.
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections.
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.
Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.
Should be able to speak to the US and EMEA based clients to discuss the input and resolve any queries for disputes.
Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.
Actively manage the business continuity plans for the process.
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance.
Support team priorities and initiatives and effectively manage workload.
Team management & negotiation skills. Must have a Problem-solving attitude.
Lookout for automation opportunities to bring efficiency.
Partner with Human Resources to manage client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention.
Confirm that proper escalation procedures are followed according to established business practices.
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
Understanding and Reporting of Service Level Agreement
Deliver the required data for audit purposes.
Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.
Participate in governance meetings at country / region level; Closely collaborate with the team and ensure right collaboration between team members to meet deliverables.
Making the accounting process controls established through the internal policies.
Daily Quality Check for the matching which team has matched.
Updating FLM Cockpit daily

Minimum Qualifications

Education level required: bachelors or masters degree preferred.
Technical knowledge: SAP, Oracle, Get Paid, MS-O365, EDI, Power BI.
Soft skills: Professional email writing skills, professional business telephone conversations
Goodyears of experience in B2B collections or accounts receivable, with a track record of handling complex accounts and portfolios.
Advanced proficiency in Excel, including advanced formulas, pivot tables, and data analysis.
Strong understanding of financial statements and credit analysis techniques.
Demonstrated ability to handle challenging customer interactions and negotiate effectively.
Proven ability to work independently and take ownership of assigned tasks and projects.
Preferred Qualifications

L3 Manager experience preferred.
Exposure to Six Sigma training preferred.
Experience with international process transition would be added advantage.