Senior Manager - Invoice to Cash
Genpact
5 - 10 years
Gurugram
Posted: 05/03/2025
Job Description
Responsibilities
In this role, you will be responsible for all the activities related to O2C domain
Manage and Own the end-to-end OTC process with minimum supervision
Maintain strong customer relations & business acumen
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
Actively manage the business continuity plans for the process
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance
Support team priorities and initiatives and effectively manage workload
Team management & negotiation skills. Must have a Problem-solving attitude
Lookout for automation opportunities to bring efficiency
Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
Confirm that proper escalation procedures are followed according to established business practices
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
Understanding and Reporting of Service Level Agreement
Deliver the required data for audit purposes
Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverables
Making the accounting process controls established through the internal policies
Daily Quality Check for the matching which team has matched.
Updating FLM Cockpit daily
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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