Senior Manager - HRO
Genpact
5 - 10 years
Noida
Posted: 20/11/2024
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Job Description
Responsibilities
In this role, you will be responsible for HR shared services- Core HR admin, Payroll, supporting the client in one or more of the following areas
1) Core HR and Payroll
a. Lead the team responsible for managing the HR shared Service- Core HR
b. Ensure adherence to SLAs as agreed for the respective processes
c. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Onshore team & Process owners
d. Work closely with quality team in identification and implementation of improvement ideas
e. Provide coaching and mentoring to the team and manage client stakeholders
f. Review process performance and report out performance dashboards on a
g. Work closely with Client Process owners to ensure that any process changes / updates are communicated timely to the team members in India
h. Work with Genpact stakeholder to achieve business metrics and be proactive in forecasting resource requirements, operational challenges
i. Service documentation- preparing weekly, monthly and quarterly business review documents and representing Genpact in client meetings
Language Support required
Genpact Delivery Center Language
India (Noida) - English
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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