Senior Manager - Banking Ops

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

The Roles and Responsibilities:

• Manage overall Banking Operations BAU function's including but not limited to terminal procurement and management for merchants.
• Building expertise to solve conflicting rules and payment failures through smarter routing
• Managing ongoing regulatory expectations with precision.
• Structuring testing based terminal enablement that can reduce our payment failures
• Strategic approach to establish process and system design for tracking all terminal requests to reach the end state.
  
• Work closely with banks to constantly improve delivery standards
• TAT Management for tickets raised by internal customers
• Ensure there is no disruption of payment acceptance for Bank’s merchants
• Monitor processes for identifying early signs needing correction or support
• Identify new requirements and get required support
• Process documentation & Automation
• Internal and external stakeholder management
• Own & execute end to end queries internally, cross-functionally & with our banking partners
• Understand and work towards teams/organizations objectives
• Take on new/additional processes for back-end operations involving interaction with bank partners

Desired Skills and Experience:

• 8+ years of experience in Payments/Banking/Financial Services of which minimum 5 years should have been spent managing people
• Experience in Payments business
• Strong verbal and written communication skills, good executive presence
• Process orientation, quality focused mindset
• Obsession with customer happiness
• Comfort with using technology tools, including Google docs/sheets, ticketing systems etc, and comfort with data
• Self motivated and result oriented
• Collaborative mindset, ability to energize the team and work with cross functional peers
• Ability to manage internal and external stakeholders effectively