Senior Manager, Principal Software Engineer - SFMC, Consent & Campaign Management

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position

Reports to

Senior Manager, Principle - SFMC, Consent & Campaign Management

Loi Lim

Level / Grade

Commercialization IT – Prescriber Capabilities

EG_120

Purpose

Capabilities, Experience & Qualification Requirements

Purpose of the role and the team

The IT Consent & Campaign Management (CCM) POD Lead will manage a team accountable for the delivery and support of Consent & Campaign Management capabilities across BMS Commercial business to enable their related processes.  Align with Commercial Campaign Capabilities Leads in support of the CCM platform and integrations with internal and external systems.

The IT CCM POD Lead will closely partner with onshore IT CCM Leads, IT Business Partners, IT Service Providers (EPAM, Accenture, ZS), Application Vendors (Salesforce, OneTrust, Adobe, Veeva), various BMS IT teams (Cyber Security, External Partner, Data Privacy Office) and other functions to ensure proper ongoing operations as well as deliver new or enhanced Consent & Campaign Management capabilities.

The IT CCM POD Lead is accountable for the successful delivery of IT CCM services and operations, the development of technology plans, reporting metrics, and continuous improvement initiatives focused on effectiveness and cost reductions in operations. In partnership with onshore IT CCM Leads, helps manage strategic relationships with Business Capability Owners, IT Business Partners, IT Service Managers and IT Service Providers.

Capabilities

• Hands on experience with design/delivery of solutions on Salesforce Marketing Cloud using Email Studio, Mobile Studio, Journey builder, Interaction Studio, Automation Studio involving integrations with Salesforce Core and other platforms.
• Experience with Salesforce Customer Data Cloud and demonstrated experience with segmentation and calculated insights functionality.
• Working knowledge of data models in Salesforce core and Salesforce Marketing Cloud.
• Strong knowledge of programming languages such as AMPscript, SOQL and JavaScript, Dynamic messaging scripts.
• Experience with OneTrust consent management administration, configuration, development and ongoing support.  Working knowledge of Consent & Preference Management API's. Versed in OneTrust coding language.
• Experience with middleware platforms such as Mulesoft.
• Experience with ETL tools such as AWS Glue.
• Integration experience with web platforms such as Adobe Experience Manager and Salesforce.
• Working knowledge of CRM platforms like Veeva is a plus.
• Experience with service support ticketing and configuration management such as JIRA and ServiceNow.

• Understanding of Web and Cloud Computing and Network Protocol and Topology.

Experience & Qualification requirements

• 5-10 years of hands-on experience developing consent and campaign management solutions for email, SMS, Direct Mail, web and mobile channels
• Demonstrated experience in designing and delivering campaign management solutions using Salesforce Marketing Cloud, Customer Data Cloud and Salesforce core ODS
• Demonstrated experience in designing and delivering consent management solutions using OneTrust
• Demonstrated experience with consent and campaign management integration using batch and real time integration solutions such as AWS Glue and Mulesoft
• Background working in or with a regulated industry. BioPharma is a plus
• Excellent collaboration and communication skills to build strong partnerships with business capability managers, IT colleagues, external technology partners and service providers
• Deep analytical skills and logical thinking to identify and resolve technical issues
• Ability to apply technical solutions to business processes and implement defined business logics
• Demonstrated understanding of best practices in development and building of campaigns, segments activation
• Experience with application maintenance and support as well as troubleshooting application, campaign execution and data related issues
• Experience with Project Management and leading projects to completion. Familiar with agile and scrum methodologies
• Experience managing offshore technical teams
• Experience with creating business process flows, application workflows and architectural diagrams Understanding of infrastructure setups and managing deployments ranging with varying complexities.
• Knowledgeable with Project Security Reviews, Application Vulnerability Assessments, Data Privacy Reviews and Data Privacy policy

Key Decisions

Key Accountabilities

Applicable for Managers and above roles where they are responsible for where they are responsible for driving key business decisions.

• Accountable for build and run operations associated with the Consent & Campaign Management platform.
• Manage day to day development and support operations of offshore IT CCM technical resources.
• Closely partners with onshore IT CCM Leads, IT Business Partnering, IT Service Integration and Enterprise Architecture to ensure alignment.
• Establishes and measures unit performance metrics and ensures resources are appropriately engaged to meet operational and project commitments.
• Assists in developing strategic and collaborative partnerships with CCM vendors and service providers.
• Partners very closely with adjacent IT teams to ensure the delivery and operations of digital capabilities and that CCM capabilities are fully understood and leveraged.
• Matrix leadership of IT resources in other IT functions: responsible for ensuring that all IT functions are successful in their delivery of services. Key matrix IT partner functions include enterprise and data architecture, cyber security, application support & maintenance, program management, information & data management, collaboration services and infrastructure services.
• Assist in defining 3-year digital capability roadmaps in line with business roadmap & enterprise architecture strategy, focusing on speed, quality, & cost.
• Provides technical thought leadership and negotiates technical solutions with business areas.

Key Stakeholder Groups

Key Performance Indicators

onshore IT CCM Leads, helps manage strategic relationships with Business Capability Owners, IT Business Partners, IT Service Managers and IT Service Providers.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.