Senior Manager, Order to Cash

Genpact

5 - 10 years

Bengaluru

Posted: 20/11/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

:
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and collections
Handle order management and order fulfilment operations with a customer first mindset
Handle Order to Cash related to collections and dispute management, implement & adhere to strategy
Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
Interaction with end customers via Calls and Emails for collecting pass due amounts
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail and conference calls.
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution

Minimum Qualifications

Any Graduate / Preferred B.Com
Good Interpersonal Skills -verbal and written
SAP knowledge
Flexibility to any shift
MS - Office knowledge and Strong E-mail and Customer call handling etiquettes

Preferred Qualifications

Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight
Good customer handling skills
Proficient in English

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.