Senior Manager, Engineering Tools, and Services

Responsibilities:

• Be a combination of a highly technical hands-on software engineer and an effective people manager.
• Define, develop and manage the next generation engineering tools environment.
• Drives the evaluation and implementation of new versions and capabilities of tools and technologies and facilitates their adoption.
• Define and articulate best practices and design for engineering tools to improve quality and productivity.
• Ad hoc troubleshooting of engineering, test, and release tools and support triaging efforts related code management and release.
• Document and communicate cross-functionally across various teams, organizations and stakeholders to drive adoption of any new tools and processes.
• Encourage a data-driven culture to improve the efficiency, scalability, stability and security of business applications and in-house systems to help scale the company.
• Implement a continuous improvement practice for engineering tools.
• Architect, develop, lead the development and optimization of the next generation of Calix’s internal CI/CD infrastructure.
• Work with automation test team on integrating test automation frameworks into continuous integration test system.
• Create and share engineering analytics at the user, manager, director, and executive level environment / tool reporting.
• Participate with engineering, test, system engineering, architecture and management plan engineering environment improvements.
• Dev/Ops: scripting and automation projects to optimize our engineering environment and release processes.
• Communicate and collaborate across functions and drive engineering initiatives to build a world-class service availability and tool group.
• Participate in technical design to develop and support a highly scalable next-generation engineering environment and productivity tools.
• Be a subject matter expert in the tools and SCM domain.
• Manage and administer the Atlassian portfolio and integrated ecosystem of Dev and build tools.
• Maintain Internal tools by making sure they adhere to high standard on both security and quality fronts while following HA architecture.
• Document process workflows, FAQs, technical documentation, and provide training to various stakeholders.
• Manage SCM team to support release operations, work on cross functional initiatives to optimize build processes when necessary.
• Manage Tools team while focusing on automation and self-serve workflows.
• Grow and coach software engineers to become great engineers.

Requirements:

• 15+ years of experience leading engineering teams.
• At least 10+ years of recent management experience managing engineering tools and services teams.
• Excellent hands-on experience with the Atlassian portfolio as an administrator for both Cloud and data center tools.
• Strong technical skills in C, C++, Python, Php, Perl, Bash, MySQL, and SCM tools.
• Working knowledge of source code management, Makefiles, semantic versioning and integrating software.
• 5+ year experience in a SCM or DevOps role, with a proven track record of implementing and managing CI/CD pipelines.
• Proficient in Jira, Git, BitBucket, Bamboo, SVN, Clearcase, or other similar SCM tools.
• Advanced knowledge of the software development and release management lifecycle for a multi-product global company.
• Strong understanding of microservices, and Cloud Infrastructure Management. 
• Strong understanding of various components of data center architecture for self-hosted tools.
• Strong quantitative and analytical aptitude.
• Self-motivated, self-disciplined, creative, and determined.
• Strong leadership, project management, influencing, negotiation, and decision-making skills.
• Strong written, oral, interpersonal, and presentation skills.
• Demonstrable customer-service attitude.
• Excellent time management and solution-oriented skills.
• Team player with the ability to identify issues and proactively drive solutions.
• BS degree in Computer Science or a related field.

Desired Skills:

• Master’s degree in computer engineering or a related technical discipline.
• Experience with AWS services, including EC2, S3, RDS, and VPC.
• Proven ability to multi-task, prioritize, and work under deadlines.
• Networking / Access experience.
• Proven ability to multitask and work under pressure.
• Deep understanding of distributed and service-oriented architectures.
• Experience communicating with users, technical teams, and senior management to collect requirements and describe software product features and technical designs.
• Ability to handle multiple competing priorities in a fast-paced environment.