Senior Learning & Development Manager

InCommon is hiring on behalf of a US-based company providing rental verification services.

Role Overview

Were hiring our Learning & Development leader for offshore teams supporting a complex underwriting function. This role is foundational. You will own how underwriters are trained, ramped, and kept current as the business scales across India and the Philippines.

This is not a generic L&D role. Youll start by doing the job youre training for , deeply understanding underwriting workflows, decision logic, and edge cases before designing scalable learning systems.

Experience & Background

• 68 years of relevant experience preferred (quality over tenure)
• Strong preference for underwriting, financial services, insurance, or risk operations
• Proven experience training complex, judgment-heavy processes (not basic SOPs or linear workflows)
• Hands-on experience designing and delivering training, not just managing vendors or programs

Key Responsibilities

• Complete full underwriter training to build deep business and process context
• Take over training from current operational staff and build a sustainable L&D model

Design and run:

• New-hire onboarding for underwriters
• Ongoing training for process changes, policy updates, and quality improvements
• Build, populate, and maintain the Learning Management System (LMS)
• Create structured, high-quality training content (written, video, assessments)
• Enable asynchronous learning to support flexible start dates and faster ramp-ups
• Partner closely with underwriting leaders across India and the Philippines to ensure training stays aligned with real-world decisions

What Success Looks Like

• Faster, more consistent underwriter ramp-up
• Reduced dependency on senior underwriters for training
• Clear, version-controlled training content that scales across geographies
• Ability to onboard new cohorts without bottlenecks

Growth & Career Path

• Opportunity to build and lead an L&D team as the organization scales
• Option to specialize further in content design and learning systems, or expand into broader onboarding and people enablement
• Long-term scope to shape how capability building works across offshore teams