Senior Lead Site Reliability Engineer

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Global Technology Infrastructure - Web Hosting team, you will hold a leadership role, demonstrating strong knowledge across multiple technical domains. You will advise others on technical and business issues, bringing your deep experience to enable and support SRE transformation and culture in the IP Web Hosting team. You will have the opportunity to broaden your technical skills and knowledge of the businesses that make up JPMorgan. Our Web product offerings enable greater automation, security, and stability within the web middleware product space, and you will work in conjunction with other technology towers and LOBs to ensure that Web products are deployed around a set of standards and best practices integrated with the enterprise infrastructure.

Job responsibilities 

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team 
• Leads initiatives to improve the reliability and stability of web Hosting platforms using data-driven analytics to improve service levels  
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers 
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
• Works toward becoming an expert on the applications and platforms under your influence while understanding their interdependencies and limitations
• Documents and shares knowledge within your organization via internal forums and communities of practice 

Required qualifications, capabilities, and skills 

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience

• Familiarity with Web products like Apache, Tomcat, IIS, WebSphere/IHS
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform 
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability, monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Cloudwatch, Splunk, etc.
• Fluency in at least one programming language such as (e.g., Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, .Net, etc.)
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines

Preferred qualifications, capabilities, and skills 

• AWS/Azure Exposure (Understanding and working experience in AWS/Azure applications, and understanding of resiliency, scalability, observability, monitoring etc,)
• Prior People manager experience
• Experience as SRE in complex and mission critical applications involving multitude of components of varying technical generations
• Drive to self-educate and evaluate new technology