Senior Lead Infrastructure Engineer

 

As a Senior Lead Infrastructure Engineer at JPMorgan Chase within the Consumer & Community Banking, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications. 

Job responsibilities

 

• Drive, support, and deliver on a strategy to operate on a build broad use of Amazon's utility computing web services (e.g., AWS EC2, AWS S3, AWS RDS, AWS CloudFront, AWS EFS, CloudWatch, EKS)
• Analyze upcoming platform level changes into production ensure communication of relevant impact. 
• Identify opportunities to improve resiliency, availability, secure, high performing platforms in Public Cloud using JPMC best practices
• Improve reliability, quality, and reduce to time to resolve issues in production incidents on software applications in prod
• Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
• Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for the public cloud platform. Show leadership for any production issue and manage all the corresponding team in working towards fix and also should ensure minimal customer impact
• Debug and optimize systems and automate routine tasks.
• Collaborate with a cross-functional team to identify potential risks in production and opportunities to improve user experiences at every interaction.
• Drive work streams to ensure Applications meet strict non-functional requirements for Public Cloud On-boarding 

 

Required qualifications, capabilities, and skills

 

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Very good understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices
• A dynamic individual with excellent communication skills, who can adapt verbiage and style to the audience at hand and deliver critical information in a clear and concise message. 
• The candidate must be an analytical thinker, with business acumen and the ability to assimilate information quickly, with a solution based focus on incident and problem management.
• Good exposure to SDLC process  
• Proven experience building or supporting environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
• Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven, and Sonar Qube
• Experience using monitoring solutions like CloudWatch, Prometheus, Datadog
• Experience of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform
• Experience with one or more public cloud platforms like AWS, GCP, Azure 
• Experience with high volume, mission critical applications and their interdependencies with other applications and databases 
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Preferred qualifications, capabilities, and skills

• Ability to leverage Splunk and Dynatrace to identify and troubleshoot issues.
• Experience of ITIL process such as incident, problem, and life cycle management  
• Knowledge of container platforms such as Docker and Kubernetes. 
• Strong understanding of architecture, design, and business processes
• Experience in working in in large, collaborative teams to achieve organizational goals
• Passionate about building an innovative culture
• Experience with production/non-production support of highly available applications
• Experience with system performance monitoring and operational capacity management