Senior ITSM Business Consultant
TCS
7 - 15 years
Hyderabad
Posted: 02/05/2025
Job Description
- 7+ years of experience as a Business Analyst or Business Process Consultant, with a focus on IT service management, ideally with experience in transformation projects.
- Experience working with ServiceNow or other ITSM platforms is highly desirable. Familiarity with CMDB, industry best practices, and standard processes within ServiceNow or other service landscape tools is essential.
- Strong understanding of ITIL framework principles (ITIL Foundation certification preferred).
- Proven ability to identify and document business requirements and translate them into functional specifications within a changing environment.
- Excellent analytical, problem-solving, and communication skills.
- Strong facilitation and stakeholder management skills, particularly in the context of organizational change.
- Experience with process modelling tools and techniques as well as agile methodologies.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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