Senior Instructional Designer

Be part of a highly technical content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor-Led Training, On Demand content and Simulators).

Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training.

Participate in pre-release planning to investigate and discuss the latest release changes for multiple product portfolios.

Write concise chapter narratives and develop real-world examples and guided labs.

Create different types of assessments to measure the skills, knowledge, and abilities of learners.

Develop engaging training for Generative AI and Agentic AI.

Strengthen learning outcomes while expanding expertise in AI solutions.

Act as a collaborative, valuable team player who interacts with course owners, instructors, cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.

Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members.

Assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps.

Classify and collect course survey data to distribute to course owners or simulator teams.

Assist with content testing and quality assurance to ensure accuracy and proper functionality within ServiceNow University.

Assist with lab instances support by setting up data packages of ServiceNow for each release.

Qualifications

To be successful in this role, we need someone who has:

5+ years of experience building education curriculum and content development with strong instructional design principles.

5+ years of technical training/eLearning/Instructional Design experience for Information Technology (IT) or Software Development topics.

4+ years of experience participating in customer-facing education development projects.

Experience with Web Technologies (HTML, JavaScript, Web Services) and working in a SaaS environment.