Senior Information Technology Support Engineer

We are seeking an experienced Senior IT Support Engineer to join our growing IT solutions team. This role requires a highly skilled professional with strong Office 365, Azure, Windows Server, and desktop support expertise, along with the flexibility to work a 24/7 rota covering UK hours .

Please apply ONLY if you meet all mandatory requirements. Applications that do not meet the criteria will not receive a response.

Mandatory Requirements

• 12+ years experience in IT Support (L1L3) or Desktop Support
• Office 365 Administrator Console experience (minimum 6 years)
• Certifications:
• AZ-104
• AZ-900
• MCSE (2019 or above)
• ITIL4
• Hands-on expertise in:
• Office 365 administration, PowerShell
• Microsoft Defender for Endpoint
• Azure Core Services (Compute, Storage, Networking, Monitoring)
• Intune (Autopilot, Device Configuration Policies, Device Compliance)
• Windows Server (20122022)
• Active Directory, DHCP, DNS
• Strong troubleshooting skills and ability to work independently
• Excellent English communication skills (written & spoken)
• Degree-qualified
• Work-from-home capability:
• Own laptop (Windows 11 Professional)
• Fast, reliable internet
• Ability to invoice monthly and receive payment via bank transfer

Shift & Availability Requirements

• You must be available during UK hours (Day: 9:00 am 5:30 pm UK) and flexible to work any shift in the rota , including:

• Day: 9:00 am 5:30 pm UK (You will be mainly working on this shift)
• Night: 1:00 am 9:00 am UK
• Evening: 5:00 pm 1:00 am UK
• Weekend cover (Saturday & Sunday)

Key Responsibilities

• Provide professional 1st, 2nd, and 3rd line support via telephone, email, and remote tools
• Take ownership of incidents, perform technical diagnosis, and resolve issues efficiently
• Support and troubleshoot:
• Windows 10/11
• Office 365 applications & services
• Microsoft Azure and Intune
• Windows Server environments
• Active Directory administration
• Endpoint security (Defender)
• Perform desktop installation, configuration, upgrades, and maintenance
• Handle general network troubleshooting (firewalls, routers, switches)
• Provide user administration support (AD, O365, VMware, etc.)
• Maintain accurate documentation in the ticketing system
• Deliver excellent customer service and communicate solutions in clear, plain English

Preferred Experience

• Experience working in an IT solutions / MSP environment

What We Provide

• Hosted business telephone
• Opportunity to work with a high-performing global support team

If you meet all requirements and are ready to join a fast-paced IT solutions environment, we encourage you to apply.