Senior Implementation Engineer

JobTitle: Senior Implementation Engineer

Location: Perungudi, Chennai(Office-basedrole),

JobType: Full-time

Jobsummary:

Job Description:

Role Overview

The Senior Implementation Engineeris responsible forsupporting the configuration, implementation, and integration of customer solutions based on technical requirements. This role involves working closely with internal teams and clients to deliver efficient, scalable implementations, primarilyleveragingAPI-based configurations and out-of-the-box (OOTB) capabilities within theFreshworkssuite of products

Key Responsibilities

• Review and understand technical and functional documentation to configure solutions as per defined requirements
• Implement andmaintainAPI-based configurations and integrations
• UtilizeFreshworkssuite of products for OOTB development and customization
• Use tools such as Postman and other API testing tools for validation and troubleshooting
• Assistin configuring automation, workflows, and ticket routing logic
• Leverage AI tools to improve configuration efficiency, testing, and documentation
• Communicate effectively with clients,demonstratingempathy and a clear understanding of their issues
• Support issue resolution, testing, and post-implementation validation
• Collaborate with senior engineers and cross-functional teams to ensure successful delivery
• Maintain clear documentation of configurations and changes

Required Skills & Qualifications

• Clear understanding of REST APIs, HTTP methods, and JSON
• Hands-on experience with Postman or similar API tools
• knowledge of Freshworkssuite (Freshdesk,Freshservice, etc.)
• Ability to configure systems based on technical documentation
• Strong communicationskills with a customer-focused mindset
• Analytical and problem-solving abilities
• Willingness to learn and adapt tonew technologiesand tools

Preferred Skills

• Strong knowledge about automation, workflows, and ticketing systems
• Strong understanding of AI-assisted tools or platforms
• Experience working in SaaS-based environments
• Knowledge of integrations between third-party systems

Key Attributes

• Detail-oriented and methodical approach to implementation
• Proactive learner witha strong senseof ownership
• Ability to balance technical tasks with client communication