Minimum 5-7 yrs of work experience with 3 years of experience in Map Operations
Roles & Responsibilities:
•Management of daily activities of a team size of 90-100 analysts
•Capacity Planining, SLA Managment, Client Relationship
•Experience in Data Analyst experience
•Ensures achievement of all system, team and individual Customer Service goals and standards
•Manages Key performance indicators
•Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
•Responsible for administrative aspects including reporting
•Superior communication (oral, written), presentation, and interpersonal skills
•Demonstrated ability to develop and implement process enhancements including technology and performance
•Ability to plan, prioritize, organize and communicate with client
•Proficiency in Work-force management applications, Quality tools and technologies,
•Experienced in goal-setting (defining and prioritizing specific, driving objectives)
Managing escalations
Qualifications:
Graduates with industry experience
Geographic Information Systems(Maps)