Senior General Manager

Job Responsibilities:

• Manage end-to-end deliverables of the customer unit at WNS, across Finance operations and regulatory control functions, in line with the client strategy
• Influence, facilitate and direct WNS team to achieve customer goals, through relevant stakeholders at WNS
• Manager large, multiple and diverse functional high-performing teams
• Participate in strategy workshops of the client, Partner and advise client on designing, planning and realizing strategic goals in the long-term
• Actively engage and manage client expectations and interactions for the WNS team under the leader and facilitate operating units alignment to client commitments
• Accountable for business and people metrics of the unit or functional group through the WNS leadership
• Partner and advise customer head and leadership on Quality, Process Excellence and Transformation initiatives
• Work closely with multiple stakeholders for ensuring effective transitions of client operations
• Mentor functional/department heads and reports, to achieve their development goals
• Direct unit leaders to actively translate WNS and client values into day to day actions and behavior.
• Empower teams to respond to business / operating issues in a timely manner
• Build a strong and active governance model to engage with employees, clients and leadership
• Formulate and achieve goals in line with corporate vision, mission and objectives for client unit
• Integrate strong commercial acumen into functional responsibilities. To grow the account, consistently & profitably to achieve growth of people and business
• Collaborate with the Business Unit on diversifications/expansion projects for the account
• Discuss and implement in consultation with the Business development / sales team on new products/services, market and alliance partners to further business
• Interact and network among industry practitioners, analyze and adopt best practices from the market.

Skills Required and Prerequisites

• Qualification: F&A domain expert with minimum 15 + years of work experience in the BPO environment with leadership experience in F&A Processes with CA/CMA/MBA
• Proven client management, stakeholder engagement and key account management skills
• Deep understanding of domain, business processes and off-shore business environment
• Experience in operating with North America, European, Asia Pacific clients, preferred
• Experience in varied transitions across F&A space
• Understanding and experience in independently managing P&L of accounts or units with a large span of 500+ FTEs, is preferred.
• Excellent communication, analytical and conceptual skills
• Influencing, negotiation and crucial conversation skills with good C-Suite engagement skills
• Proven strategic leadership, team and people management skills (ability to handle large teams)
• Flexible to work in shifts and willing to travel
• Program management skills
• Position will be based out of Chennai, TN, India