Senior Executive - Operations & Services Group
HDFC ERGO
1 - 5 years
Ranchi
Posted: 25/06/2025
Job Description
Compliance in Volume and Quality:
1.Inwarding
2.Banking
3.Branch QC error rate < 0.5 %
4.Processing of eligible proposals at branches
5.Conducting trainings and meetings with Sales and Channel Partners at regular intervals
6. Walk in Management
Audit Compliance: No High NC in any Audit reports
% Compliance of stated SLA: a. 100% adherence to Policyholders Protection Guideline. b. Compliance with internal SOP’s.
Learning through eQuest Modules: Completion of all eQuest module
Targeted Branch Administration: Admin related activities to be completed as per timelines & Standards.
Enable process implementation across all functional areas to support and enable risk identification & mitigation.
Improvement in Digitization
Average Monthly consistent Productivity Score > 95%
About Company
HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.
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