Senior Executive - Customer Success

Holiday Tribe is a Great Place To Work Certified travel-tech company headquartered in Gurugram. Backed by leading VC firms like Powerhouse Ventures and GSF, and having recently raised pre series A funding, we are growing rapidly and setting the stage for the next phase of scale.We specialize in curated leisure travel experiences across 30+ global destinations, combining deep human expertise with a bold vision of building cutting-edge AI and technology that will transform how Indians plan and experience their holidays.Recognized as the Emerging Holiday Tech Company at the India Travel Awards 2023, weve also partnered with international tourism boards to bring world-class experiences to Indian travelers.At our core, we are a fun, performance-driven workplace on a mission to build the next big thing in travel making holiday planning faster, smarter, and unforgettable.

Role Overview:

The Customer Success Executive plays a key role in enhancing the overall customer journey by ensuring every traveler experiences a smooth, personalized, and memorable holiday. This role focuses on building trust with customers post-booking, proactively supporting them at every stage of their journey, and adding value through timely communication, attention to detail, and thoughtful service delivery.

Key Responsibilities:

Own the end-to-end customer journey post booking, ensuring a seamless and stress-free experience

Act as the primary relationship manager for customers, addressing queries and concerns proactively

Coordinate travel documents, vouchers, itineraries, and confirmations with a focus on clarity and ease for the customer

Anticipate customer needs and provide timely updates to enhance confidence and satisfaction

Work closely with internal teams and vendors to ensure smooth execution of services

Handle escalations with empathy and solution-oriented thinking

Ensure customers feel supported, informed, and valued throughout their travel experience

Collect feedback and contribute insights to continuously improve customer experience standards

What Were Looking For:

Strong communication and relationship-building skills

Good knowledge of short-haul travel destinations and customer expectations

A proactive, customer-first mindset with high attention to detail

Ability to manage multiple customers while maintaining service quality

Passion for creating meaningful and memorable travel experiences