Senior Executive - Customer Experience Management

Liaising with the DWH and other teams for primary and secondary data sources, compile, validate the

data and accuracy

ü Preparing Daily, Weekly and Monthly MIS Reports; timeliness and accuracy of reports to be

maintained at all times

ü Preparing presentations, graphs and analytic reports

ü Ad-hoc analysis: prepare adhoc analysis on email and grievance data upon request

ü Provide recommendations to update the current MIS to improve reporting efficiency and consistency.

ü Identifying, analysing and interpreting trends or patterns in complex data sets that will facilitate

decision making, suggest methods that will help improve productivity, reduce cost, time saving,

improve efficiency

ü Creating / Maintaining Employee Performance Dashboard

ü Provide RCA support using performance improvement tools and methodology

ü Effectively Communicate and provide RCA report/ presentation to leaders as per defined frequency