Senior Executive, Aftersales - NMIPL

Position: Senior Executive Export & Warehouse Operations

Location: Chennai

Job Purpose: Nissan Exports – Key in overall Exports operations (End to End), Planning, Customer query resolution for exports, Pricing query, Container vanning with >80% density Rate and simulation preparation, Coordination with Freight forwarders and liners for air and sea shipments and thereby ensure parts available to customer at the right time and give customer satisfaction. Export claim analysis and process improvement.

Renault Exports- Allocation of Renault export allocation based on IC confirmation, Execution plan, Query resolution, Ensure despatches on time.

Responsibilities:

Export Sea and Air shipments execution on time.

By coordinating with related stakeholders (CHA, Customs, warehouse)

Case to case depending on schedule lead time of shipment

With 80% density rate and coordinate Internally freights

Customer query resolution

SPOC for Any query related to Technical, Pricing, ETD, ETA, BO follow-up etc.,

Stakeholder Management

Internal

External

RNAIPL, RIPL, DLPA, ISIT, Tax, Finance, RNTBCI & 3PL

Global team like NML Japan, NMEF, NMT, NMPC, NKSA, NMEX & SAARC etc..

Skills & Knowledge

Export & Import operation Vendor management Rate negotiations Freight management Customer service Microsoft office (Excel, Word & Power point etc..) Management Reports Order processing Overseas customer handling

Education & Qualifications:

Graduate & MBA (Preferable)

Strong Know-how on Incoterms, Import & Export operation, customer service, Order processing & SAP knowledge and Warehousing techniques at automotive aftersales company.