Senior Engineer - Voice [T500-24408]

About Ferguson:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Developer / Automation Engineer Enterprise Voice (Role A & B)

Role Summary:

The Developer / Automation Engineer designs, builds, and maintains custom solutions and automation that extend and optimize enterprise voice platforms. This role is deeply technical, with a focus on Genesys Cloud CX, supporting systems, and creative problem solving beyond standard vendor capabilities.

Key Responsibilities:

• Design and develop automation and custom solutions supporting enterprise voice platforms.
• Build and maintain integrations leveraging Genesys Cloud APIs and related services.
• Develop solutions using SQL, PowerShell, and C# as appropriate.
• Build and leverage existing infrastructure in Microsoft Azure to include function apps.
• Automate operational tasks, reporting pipelines, configuration validation, and lifecycle management.
• Collaborate with data, QA, and operations teams to deliver end-to-end voice solutions.
• Troubleshoot complex, cross system issues involving routing, data, and integrations.
• Maintain clean, well-documented, and supportable code.
• Evaluate and prototype nonstandard or innovative approaches where traditional solutions fall short.

Required Skills & Experience:

• Strong development experience with SQL, PowerShell, and C#.
• Some experience developing in JavaScript and HTML.
• Hands on experience with Genesys Cloud CX or similar voice platforms.
• Strong understanding of APIs, automation frameworks, and system integrations.

Preferred Qualifications:

• Experience building custom tooling for voice or contact center environments.
• Demonstrated ability to think creatively and challenge default design patterns.