Senior Engineer

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Required Qualifications:
• 5+ years of experience in technical support or billing support role.
Bachelor's Degree in CS and 3+ years technical support or billing support role.(No Call center)
• Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
• Strong communications skills – fluent in spoken and written English
• Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
• Knowledge of Excel: pivot tables, filters & look-up function.
• Leadership - handling challenging and politically charged customer situations.
• Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
• Cross-team collaboration
• Passion for technology and customer focus.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.