Senior Engineer App Support

Senior Engineer, Application Reliability Engineer - Corporate Technology

ABOUT US

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile

• In this role, you'll be joining our Corporate Technology Application Reliability Engineering (ARE), Corporate Technology (CT) as a Senior Engineer, Application Reliability Engineer This team serves as a bridge between Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.

ARE do this by:

• Ensuring all central requirements and changes are supported via aligned ARE squads. Using our ARE squads, the team will either directly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.

• Ensuring correct tooling standards are being followed as well as automation of operational tasks.

• Supporting CT Compliance, Security Controls and Risk Management.

• Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)

• Continuously review operating metrics and data to identify opportunities to improve.

Tech Profile/Essential Skills

• Salesforce Commerce Cloud / Ecommerce support

• Salesforce administrator

• Agile/Devops

Preferred Skills and Experience

• Hands-On experience of working 5-7 years on Salesforce commerce cloud.

• 1 or more Salesforce.com certifications (e.g., Administrator, Advanced Administrator, Community).

• Knowledge and experience with both Salesforce Classic and Lightning UI's.

• Experience integrating and maintaining salesforce with third-party systems.

• Knowledge and experience with both Salesforce Classic and Lightning UI's

• Knowledge of Salesforce platform standard and custom capabilities (e.g., standard, and custom fields, validation rules, formulas, page layouts and record pages, custom object and relationships, approvals, and security)

• Knowledge of Salesforce platform automation abilities and practical application of Process Builders, Flows, Visualforce, APEX programming, Force.com APIs, REST API's and Web Services

• Experience conducting QA Tests on changes to Salesforce.com deployment including managing multiple sandbox instances.

• Understanding of the SDLC and agile delivery methodology

• Experience working with databases and data, performing data cleanup, and/or data manipulation and migration to and from Salesforce.com.

• Have kept abreast of new SFDC features and functionality and have provided recommendations for process improvements.

• 05-07 Years of experience as Technical  

• 05 Years of experience as Salesforce Commerce cloud

• Ability to provide Production support: 24/5 and On-call over the weekend Point of escalation in event of a major incident

Education and Professional Skills

• Professional qualification or equivalent.

• BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)  

• Solid English reading/writing capability required.

• Strong communication & articulation skills.

• Curious about new technologies and tools, creative thinking and initiative taking.

• Relevant DevOps certifications will be beneficial.  

• Agile related certifications preferable  

• Deep technical understanding of development and systems / platform engineering

• Customer centricity

• Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.

• Excellent communication skills

Detailed Responsibilities

• Work closely with senior and junior engineers in ARE Team and coordinate the efforts with lead and manager of the team.

• Must interact with global teams in time zones spanning UK, US, APAC areas. 

• Resolve customer service issues and thoughtfully handle complex customer service problems.

• Lead customers: expectations and experience in a way that results in high customer satisfaction.

• Assist with the design and delivery of product and other technical training.

• Review support cases for technical and troubleshooting accuracy.

• Define and describe technical standard processes.

• You will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.

• Design, develop, test, deploy, and maintain complex workflows rules, validation rules, formulas, custom workflow, automated approvals, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations based on industry best practices as well as business needs.

• Develop highly interactive UI using Lightning Design System, Visual force, JavaScript, and jQuery technologies.

• Ongoing systems administration, configuration, end-user support and maintenance of Salesforce.com and other related tools

• Create/maintain user accounts and interact with end-users to troubleshoot and resolve issues and questions.

• Day to day maintenance and support of Salesforce including complex product and pricing rules and guided selling workflows.

• Troubleshoot and fix defects for planned releases and production issues, research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling, and monitoring.

LSEG PURPOSE AND VALUES Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share. To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.