Senior Engineer - IT

Job Description:

Do you have the desire to be part of an Operations Team for infrastructure and application operational support? Is a culture where “People Count” and “We do the Right Thing” important to you? If so, Guardian Life Insurance Company is actively seeking a Public Key Infrastructure (PKI) Analyst to provide certificate lifecycle management for Guardian’s enterprise systems. As a PKI Analyst, you will be part of a team who is responsible for the certificate lifecycle management, including compliance with security standards and industry’s best practices for PKI. You will work with application and infrastructure systems owners to ensure timely provisioning and installation of SSL certificates.

You are 

An experienced, enthusiastic, and motivated individual who is seeking a position that will utilize your skills and passion for challenging work. Looking to refine and expand your skills in a highly demanding, large scale, enterprise grade IT ecosystem.

You have 

Working knowledge in many of the following industry standard technologies for this role, including:

• 2-5 years of experience in Certificate Lifecycle Management tools such as Venafi, ServiceNOW TLS Manager, or Sectigo Certificate Manager
• Basic understanding of security protocols and standards, including X.509, PKCS, SSL/TLS, and related cryptographic technologies
• Basic understanding of PKI concepts, including digital certificates, cryptographic algorithms, key management, and certificate lifecycle management
• Working experience with Public Certificate Authorities (CAs) such as Sectigo, DigiCert, Let’s Encrypt, or Amazon CA
• Experience with IT Service Management tools such as ServiceNow or JIRA Align
• Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins)
• Basic understanding of networking topics/troubleshooting
• Ability to identify opportunities for efficiencies within Standard Operating Procedures (SOPs).
• Development of Talent Community through mentoring/buddy system and classroom training
• Strong problem-solving and troubleshooting skills
• Excellent written and oral language skills
• Outstanding customer service skills and dedication to customer satisfaction
• Excellent documentation skills
• Ability to work well in a team environment
• Ability to accommodate flexible work schedules
• Ability to handle “crisis” situations that require critical thinking, problem definition and diagnosis skills
• Ability to speak confidently with Developers, Engineers, and Management
• Certifications in any of the following: ITIL, CC, CCSP, VSA, SSCP

You will

• Manage the entire lifecycle of digital certificates, from issuing and renewing to suspending and revoking
• Work with application teams and service owners to ensure timely renewal and accuracy of installed certificate locations
• Diagnose and resolve issues related to PKI systems, including certificate errors and authentication failures
• Providing support to users on PKI-related matters, such as obtaining certificates, installation and using PKI-enabled applications
• Creating and maintaining documentation for PKI systems, procedures, and policies
• Ensure processing of certificate renewals are processed within specified SLAs
• Participate in and drive resolution in Outage calls where PKI Certificates are a potential cause
• Improve current automation related to certificate lifecycle management

Location - Gurgaon

Shifts can vary across a 24-hour clock. Shifts may change periodically to vary workdays.

Our promise 

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We offer                                      

• Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way.
• Competitive compensation
• Excellent medical, dental, supplemental health, life, and vision coverage for you and your dependents with no wait period
• Life and disability insurance
• A great 401(k) with match
• Tuition assistance, paid parental leave, and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity.

About Guardian

Guardian has been helping people protect their futures and secure their lives for 160 years.  Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do.  Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and

financial strength. And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at www.GuardianLife.com.

© Copyright 2020 The Guardian Life Insurance Company of America, New York, NY

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian-

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Location:

This position can be based in any of the following locations:

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday