Senior Engagement Manager

Role Overview

We are looking for a highly organized and client-focused Account Engagement Manager responsible for strengthening client relationships, driving engagement effectiveness, and ensuring exceptional customer experience across accounts.

This role focuses on communication excellence, stakeholder coordination, and engagement continuity, acting as the connective layer between clients, delivery teams, and internal stakeholders.

The ideal candidate holds an MBA qualification and demonstrates strong comprehension, articulation, and follow-through capabilities along with solid technical understanding.

Key Responsibilities

Client Engagement & Relationship Management

Serve as a key engagement partner for client stakeholders.

Maintain consistent communication cadence with clients.

Understand client expectations, priorities, and satisfaction drivers.

Ensure proactive follow-ups and closure of action items.

Engagement Governance

Track commitments, action items, and engagement outcomes.

Drive structured follow-through across internal and external stakeholders.

Prepare engagement summaries, reports, and communication updates.

Support governance meetings and executive reviews.

Stakeholder Coordination

Act as a bridge between delivery teams and client stakeholders.

Ensure alignment on expectations, timelines, and communications.

Facilitate collaboration and remove communication gaps.

Client Satisfaction & Experience

Monitor engagement health and satisfaction indicators.

Identify early signals of risks or dissatisfaction.

Support initiatives to enhance client experience and retention.

Required Qualifications & Experience

MBA or equivalent postgraduate management qualification (mandatory).

10+ years of professional experience in client-facing or engagement roles.

Strong stakeholder communication and relationship management skills.

Excellent comprehension and articulation abilities.

Demonstrated capability in follow-up, follow-through, and execution tracking.

Good technical understanding of IT delivery environments.

Preferred Skills

Experience working in IT services or technology consulting organizations.

Exposure to delivery lifecycle concepts (Agile/SDLC).

Experience supporting account governance or customer success initiatives.

Core Competencies

Communication & articulation excellence

Stakeholder empathy

Structured thinking & comprehension

Accountability and ownership

Coordination & collaboration

Client-first mindset

Success Indicators

Improved client satisfaction scores

Strong communication clarity across stakeholders

Timely closure of actions and commitments

Smooth engagement governance execution